Terms & Conditions

These terms regulates all users of iloveraspberry.com. They will be valid for all your future transactions with Raspberry ®, registration number: 556736-4251 (“iloveraspberry.com) and visits to iloveraspberrry.com. These conditions regulates sales of products by iloveraspberry.com to private individuals. This website is destined exclusively to private individuals. Raspberrys reserve the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

Raspberry ®
VAT: SE556736425101
Kyrkogränden 1
263 61 Viken
SWEDEN
Phone: +46 (0)42-22 22 23
info@iloveraspberry.com

By placing an order and confirming payment on the website iloveraspberry.com you agree to a contract with us in accordance with the following terms and conditions of sale. Please read these terms and conditions carefully before ordering any goods from our site.

Your Status

By placing an order with Raspberry, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Disclaimer

Raspberry reserve the right of printing errors, product adjustments, minor color deviations and unintentional errors. We at iloveraspberry.com can not guarantee, that colors accordance to pictures and colors squares on iloveraspberry.com are 100 % consistent. It could exist minor colors deviations due to webbrowser settings and differents types of computer screens etc. We also reserve the right of pricing adjustments both before and after placed orders.

We do not guarantee that all the items available at the iloveraspberrry.com online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by phone or by e-mail. Raspberry cannot warrant that the content of iloveraspberrry.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Raspberry may at any time change the content of the site and the items available in the product range. Though Raspberry’s strive to always display the correct texts, images and pricing in the site and web shop, errors may occur.

If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through iloveraspberrry.com are performed and concerned for by outside organizations. In situations where Raspberry act as agent for such services, we cannot be held responsible for any errors resulting from their activities. Raspberry cannot be held responsible for any damage caused from using the site or not being able to use the site. Raspberry cannot guarantee a problem-free, uninterrupted and secure access to the web site.

Order Confirmation

Once we receive your order and payment we will send you a confirmation e-mail with information about your purchase. Please keep this confirmation and check that it is correct. If you have any queries please contact our customer service. Have your confirmation at hand when contacting customer service as this will help make the process run smoother and quicker. If you want to cancel or change your order please contact our customer service as soon as possible.

Delivery Time

Normal delivery from Raspberry is 2-3 working days from the time the customer receives the dispatch confirmation email for standard delivery for orders placed by credit/debit card. Some products may be in high demand and then may have a slightly longer delivery time. If this is the case you will be notified by e-mail.

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and Raspberry shall not be liable for any delay in delivery of the goods howsoever caused.

We reserve the right to end sales in the event that we run out of stock. We also reserve the right to change prices where additional costs occur. Sometimes it occurs that the goods you have ordered are out of stock. An email will be sent to you within 7 days informing you of the situtation.

Transport

Raspberry’s sends all their packages with Posten. If goods are damaged or lost during transport between the customer and Raspberry(iloveraspberrys.com) you must notify our Customer Service within 14 days. If goods are damaged or missing when making an exchange or return, the customer is responsible for payment.

Please note that for US orders, the price displayed at checkout are exclusive of all taxes and duties. Orders can incur taxes and duties as determined by the customs agency. Payment of any duties and taxes is the responsibility of the recipient.

Payment Conditions

The price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT which may be payable by you.

All prices displayed on the website are quoted in Swedish kronor(kr) and must be paid in full, including delivery charges (which are separately stated at the time of your order). Customers, and not Raspberry, are responsible for the payment of any applicable customs duties or taxes in their own country, and failure to pay customs duties or taxes is likely to result in your package being destroyed.

Raspberry runs iloveraspberry.com and the terms and conditions of payment are listed below.

Sales tax of 20 % is included in all prices. There are no extra charges except those that appear on your list of purchases when you go to the check out. You can then choose which payment method that suits you best. Payment may be made by any of the methods indicated on our website. Currently we offer payment by Paypal.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Iloveraspberrry.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Credit Card Payment

There is no extra fee for paying with credit card. If you make a return your money will be transferred back to PayPal balance or the card you used at the purchase.

When you pay with your credit card the payment will be managed by our payment provider Paypal for a quick, smooth and safe payment.

PayPal is the preferred way to pay online by many because it’s safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal-balance directly, and your payment details are never shared with the merchants.

Returns Policy

We at iloveraspberrry.com want you to be satisfied with your purchase. Therefore, whenever you shop at iloveraspberry.com you have the opportunity to return the goods within 14 days beginning on the day after you received the goods. The Raspberrys condition is that the goods will be returned in original condition and that means not being used. The return should include the original packaging and brand labels. If an item delivered is wrong, we will of course pay for the return postage.

Return Postage

When returning a package from iloveraspberrry.com you are responsible for the return postage and can choose the postal service you prefer. In cases where you exchange a product and have the right to be compensated by us (wrong product delivered or if the product in some way is broken or faulty) we offer you free return postage. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving Iloveraspberry.com.

  • A refund by paypal is made either to your PayPal balance or your card depending on how you financed the purchase. When refunding PayPal-balance you will receive the refund as soon as you have accepted the return. If you paid with a credit or debit card, we credit the refund to your card. Depending on the card issuer, it can take up to 30 days for your refund to appear on your statement.
  • If you paid using more than one payment, we credit the amount paid with a credit or debit to that card. We credit the rest of the refund amount to your PayPal balance. Raspberry never save or handle any information related to your card.

How to return goods to Raspberry:

  • Please contact us in writing at any time within 14 working days, beginning on the day after you receive the goods
  • When returning or exchanging items you pay for the freight back to us, freight bills are only available for approved reclaims
  • Any goods to be returned must be returned, along with their original invoice/orderconfirmation including order number the address specified on the invoice for the goods. Returned goods should be sent recorded delivery.

Returns should be sent to the following address;
Raspberry
Kyrkogränden 1
263 61 Viken
Sweden

Complaints

We guarantee that the goods you have ordered are free from defects when delivered. Should you receive faulty goods or an incorrect delivery make sure you contact our customer service team as soon as possible and no later than 14 days after delivery. We will pay for return delivery in such cases.

Unclaimed Packages

Raspberry notes every ID-number when purchasing from iloveraspberry.com. If a package is unclaimed and returned to us we have the possibility to charge you for the cost of the return and delivery. If a customer has more than 2 unclaimed packages they will be barred from shopping at iloveraspberry.com.

Privacy Policy

All personal information saved at iloveraspberry.com will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of Raspberry. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to info@raspberry.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

Raspberry make the reservation to delay any order if we suspect a further security control is needed.

Force Majeure

In case of Force Majeure, Raspberry obligations are procrastinated. The contract between you and Raspberry can in such cases be partially or fully terminated by yourself or Raspberry. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Raspberry will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Waiver

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with “Notices” above.

Disclaimer

The contract between iloveraspberry.com and the buyer is not a binding agreement until iloveraspberry confirm the order. This includes but are not limited to pricing errors.

Governing Law

These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.