Delivery & Returns

We at iloveraspberry.com offer the buyer free shipping within Sweden and the EU, and SEK 350 to the US and rest of the world.

Delivery Time

Normal delivery from Raspberry is 2-3 working days within Sweden from the time the customer receives the dispatch confirmation email for standard delivery for orders placed by credit/debit card. Some products may be in high demand and then may have a slightly longer delivery time. If this is the case you will be notified by e-mail.

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and Raspberry shall not be liable for any delay in delivery of the goods howsoever caused.

We reserve the right to end sales in the event that we run out of stock. We also reserve the right to change prices where additional costs occur. Sometimes it occurs that the goods you have ordered are out of stock. An email will be sent to you within 7 days informing you of the situtation.

Transport

Raspberry sends all their packages with the Swedish Posten or UPS. If goods are damaged or lost during transport between the customer and Raspberry(iloveraspberrry.com) you must notify our Customer Service within 14 days. If goods are damaged or missing when making an exchange or return, the customer is responsible for payment.

Return Policy

Under the Sweden’s Distance Selling Regulations (Distanshandelslagen), you may cancel an order any time within 14 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance to: (The refund is only offered if the products are not used and returned to Raspberry in their original condition. The return should include the original packaging and brand labels.

We at iloveraspberrry.com want you to be satisfied with your purchase. According to the Swedish´s Distance Selling Regulations (Distanshandelslagen) whenever you shop at iloveraspberry.com you are able to return the goods within 14 days. The Raspberry condition is that the goods will be returned in original condition and that means not being used. The return should include the original packaging and brand labels. If an item delivered is wrong, we will of course pay for the return postage.

Return Postage

When returning a package from iloveraspberrry.com you are responsible for the return postage and can choose the postal service you prefer. In cases where you exchange a product and have the right to be compensated by us (wrong product delivered or if the product in some way is broken or faulty) we offer you free return postage. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving iloveraspberrry.com.

A refund by paypal is made either to your PayPal balance or your card depending on how you financed the purchase. When refunding PayPal-balance you will receive the refund as soon as you have accepted the return. Refunds to your card may take a couple of additional bank days. Raspberry never save or handle any information related to your card.

  • A refund by paypal is made either to your PayPal balance or your card depending on how you financed the purchase. When refunding PayPal-balance you will receive the refund as soon as you have accepted the return. If you paid with a credit or debit card, we credit the refund to your card. Depending on the card issuer, it can take up to 30 days for your refund to appear on your statement.
  • If you paid using more than one payment, we credit the amount paid with a credit or debit to that card. We credit the rest of the refund amount to your PayPal balance. Raspberry never save or handle any information related to your card.

How to return goods to Raspberry:

  • Please contact us in writing at any time within 14 working days, beginning on the day after you receive the goods
  • When returning or exchanging items you pay for the freight back to us, freight bills are only available for approved reclaims
  • Any goods to be returned must be returned, along with their original invoice/orderconfirmation including order number the address specified on the invoice for the goods. Returned goods should be sent recorded delivery.

Returns should be sent to the following address;
Raspberry
Kyrkogränden 1
263 61 Viken
Sweden

Would you like to exchange your item to an another color or a model? We kindly recommened you to please send an email or call customer service for reservation of the color or model you would like to change to. Otherwise we can not guarantee that the item will not be runned out of stock. We also advice all of our customers to choose shipping with tracking number when returning your order, in cases the package will get lost on its way back. The customer is responsible to secure the goods arrival to iloveraspberry.com. Not arriving goods will not be refunded by iloverasperry.com.

Complaint

We guarantee that the goods you have ordered are free from defects when delivered. Should you receive faulty goods or an incorrect delivery make sure you contact our customer service team as soon as possible and no later than14 days after delivery of goods. We will pay for return delivery in such cases.

Unclaimed Packages

Raspberry notes every Id-number when purchasing from iloveraspberry.com. If a package is unclaimed and returned to us we have the possibility to charge you for the cost of delivery and return.